Delivery & Returns


The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be part-shipped.

Title to any product ordered will pass to you once has received payment in full for that product.

If your delivery address is outside of the United Kingdom you maybe subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; advises each customer to contact their local customs office for further information.

From time to time may engage a 3rd party to fulfill orders; a contract for the sale of these products will be made between the 3rd party supplier and yourself.

Please note that when shipping products internationally you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Delivered using Royal Mail

We aim to dispatch next working day.

Delivery times aim to be UK-1-3 working days Europe 3-5 working days

Weight UK 1st Class Europe
0-450gms 2.60 3.80
451-800gms 4.00 5.99
801-1200gms 5.00 8.00
1201-1500gms 5.50 9.99
1501gms + 7.50 12.50


Weight USA
Less than 250g 3.90
250-500g 5.78
500-750g 7.65
750-1000g 9.53
1000-1250g 11.40
1250-1500g 13.28
1500-1750g 15.15
1750-2000g 17.03
2000-2250g 18.90
2250-2500g 20.85
2500-2750g 22.65
2750-3000g 24.53
3000-3250g 26.50

Free delivery over £55.00. This only applys to the tea not teapots.

You have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations for refund. If you are unhappy with your purchase we accept only unopened tea returns for replacement or refund within 7 days.

Our returns address is :

Love leaf tea

BO Box 400

Newcastle Upon Tyne


Faulty returns must be sent back for inspection before a refund will be issued. If the product is found to have a defect you will be offered a refund or exchange (if available). Returned goods must be adequately sealed in original packaging. On returning teapots the box should also be returned undamaged and as received. This must be wrapped in an extra outer layer. Failure to do so could result in only a partial refund being issued. Please ensure you ask for a certificate of posting as proof you have sent the package. Royal Mail do charge for issuing a certificate. If you return an item without proof of postage and it is lost in transit we reserve the right not to issue a refund. You are responsible for the item until we receive it therefore we suggest you return the parcel using Royal Mail Recorded (Signed For) Delivery or similar. We will not refund the postage paid by the customer on unwanted returned items only on faulty items.

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